We treat you….like OUR business depends on it….because….well, frankly….it does!

 

WE ARE AVAILABLE 7 DAYS A WEEK

Appointments and property viewings outside of business hours can be made by special arrangement. Our office specialises in property management. We service all areas of the Gold Coast but predominately we specialise in the northern suburbs of the Gold Coast and in particular Upper Coomera, Coomera, Pacific Pines, Pimpama, Ormeau, Helensvale & Oxenford.

To provide you with some background information, we advise that we are a friendly and professional husband & wife team who own and operate our own business, ourselves and we take great pride in conducting a personal ‘hands-on’ approach to our management. In short, we treat our landlord’s properties as though they are our own as we make the effort to get to know the properties that we manage thoroughly. Coomera Property Management is an established business who began operations 17+ years ago.

Our goal is NOT to be the biggest property management office in our area. Our personal and business goal is to be the BEST property management office and to provide a personal and rewarding experience to all of our clients.

WHY CHOOSE OUR OFFICE? OUR POINTS OF DIFFERENCE

  • At Coomera Property Management, we are not too big - or too little - to give your property the meticulous attention it needs and deserves.
  • You only ever deal with us, the licensee and owners. Solely!. First time! Every time! And we can handle all your property management needs seamlessly for you. Unlike the large franchise offices, we don't have high staff turnovers, because we are solely owner operated.
  • Our office is available outside of traditional 'business office hours' 7 days a week. This means that we can and do make arrangements to show available properties at times and days that suit busy prospective tenants who can't leave work to view available rentals within the traditional 9am to 5pm time bracket AND it also means that we can be contacted and take care of emergency situations regarding your property 24 hours a day, seven days a week!
  • We also keep costs to a minimum as we don't have the same overhead costs of a franchise office shop front. Gone are the days of having to call into real estate shops. We live in technology driven times and 99.9% of clients search the internet when looking for an agent and tenants use major real estate portals to locate a suitable rental property that meets their needs. Our office advertises rental properties through a minimum of 10 internet portals including the two big major ones being realestate.com.au and domain.com.au.
  • We are also extremely proud to say that many of our clients, both Landlords and Tenants have made a high level of great reviews from across several internet portals - Google, True Local as well as our Facebook business page to name just a few.
  • But why just take our word for it? Most real estate offices and agents have unverifiable testimonials on their websites simply stating something similar to "Ross & Rachel - Investment Property Owners / Upper Coomera". They are not prepared to go a step further that we are prepared to at Coomera Property Management. We can provide you with 2 or 3 names and contact numbers of real clients who you can contact yourself and talk to first hand to ascertain that they are in fact clients and be able to ask them directly any questions you want to verify for yourself exactly the type of service that we provide.
  • We chose to primarily operate in property management - however we do hold a fully comprehensive real estate licence and we can also assist with listing your property for sale when you decide that the time is right for you to sell.
  • But as we choose to specialise specifically in property management our clients can be fully assured that their investment properties are being comprehensively cared for in either instance as we devote the same time and energy wherever our clients specifically require us to direct our attention.
  • Being landlords ourselves we completely understand that an investment property is an extremely valuable asset and we fully appreciate that it needs to be professionally and carefully managed and also fully maintained with regards to prompt and professional repairs and maintenance on an on-going basis to ensure that it remains that way, (as well as to limit any possible liability repercussions).
  • Our office adopts a proactive hands-on management approach, conducting regular routine inspections and provides you with a detailed report and extensive photos.
  • Our standard tenancy lease agreement forms contain a minimum of between 30 to 50 special conditions in addition to normal tenancy law. The number of clauses actually used in each tenancy lease agreement can vary as it naturally depends on the individual property's age, location, features and also any specific Landlord requests. We include these additional clauses in an effort to try and ensure that our Landlords best interests are as comprehensively covered as much as possible as well as to eliminate any misconception or ambiguity from a tenants perspective.

These are just a few examples of our services and points of difference but we firmly believe that it is this direct personal meticulous attention that clearly sets us aside from other agents/agencies.

Personally, we have found that the majority of the larger franchise real estate agents are not prepared nor willing to go this extra mile in the service that they provide. Unfortunately for their clients they only see their office 'rental pool' as a potential sale and the $ commission that they intend/hope to stand to make.

They can also have a very high turnover of property management staff, which can be frustrating for their clients (being both tenants and landlords alike) and as their property management staff can often manage a lot of properties themselves individually this makes properties, and people, just become a number and not a tangible person or house. This type of service removes the personal friendly element and good old fashioned service that we firmly believe in.

CHANGING PROPERTY MANAGEMENT OFFICES:

Not happy with your current agent?
Fed up trying to get hold of them or hear back from them?

Frustrated that every time you ring it is a different person managing your property who has no idea who your tenants are or what repairs are needed?

Most Landlords are under the false impression that it is all too difficult to change agencies. When in truth, it's not. Your current agent won't tell you otherwise… but really the process is surprisingly very simple.

All you need to do is sign a form terminating your current agent (that we can provide to you) as well as signing the paperwork appointing our office as your new agency…. and then we deal with them directly. We liaise and collect all relevant documents, keys & information regarding your property.

You never even have to speak with them ever again if you don't want to. We handle it all. Simple and stress free.

WE TREAT YOUR PROPERTY AS IF IT IS OUR OWN!